100+ Year Old National Paint and Finish Retailer Transitions 780 Retirees to AmWINS' Retiree Benefit Choice Program
BUSINESS CHALLENGE
A national paint retailer with a reputation for creating a positive workplace and quality benefits package was interested in outsourcing its retiree benefits administration to help offset increasing costs. The company was adamant that retirees experience minimal disruption during the transition, specifically surrounding network and drug changes, and overall service quality. They needed a partner who could reduce their insurance costs, offer comparable plan offerings, outsource administration and minimize retiree backlash from the change
BRINGING UNDERWRITER TO THE RETAILER MEETING
The broker contacted AmWINS Group Benefits to research program options. AmWINS worked with the broker and the client to conduct a data analysis and program review. AmWINS recommended Retiree Benefit Choice (RBC) as the appropriate solution. RBC enabled retirees to choose one of three custom plans comparable to their current coverage or elect to shop the Medicare Exchange marketplace. AmWINS' program also included the handling of all administration including eligibility, billing and service, drastically reducing the client's workload.
RESULTS
At the outset of the search the client was leaning toward a Medicare Exchange, but ultimately adopted Retiree Benefit Choice. The client experienced the savings it desired, retirees were able to retain a plan comparable to their current coverage, and the transition was completed without retiree backlash.
| OBJECTIVE | BENEFITS ACHIEVED |
| Control future costs | AmWINS negotiated a lower price and company offered a flat subsidy. |
| Outsource administration | AmWINS handled all billing, eligibility and customer service. |
| Reduce retiree anxiety | Retirees elected coverage comparable to their current plan or chose to shop in the Medicare Exchange marketplace. |
| Ensure employees have equal or better coverage, if desired | 99% of all retirees could retain benefits, physician networks and prescribed drugs. |
| Maintain retiree goodwill | Retirees valued both the freedom to retain their current plan or choose a new one and the personalized service from AmWINS. |
